Help Center

We answer all your burning questions about Cache products, and some you probably never thought to ask.

Our Products

What is your Thermo-Form process?

Our pad is designed to be, what we call, ThermoForm to whatever surface it is set to and let heated with light tension. This allows our pads to not only accomplish an outstandingly clean and tight fit but the material is meant to live under the sun and allows the fit of the pad to get better with time. Unlike other tailgate pads that after just a few weeks of sun exposure turn into saggy diapers clinging to the tailgate for dear life, our Basecamp Pad 2.0 is designed to create a tight and clean fit that will hold up through the elements and even get better with time.

Will the pad block my camera?

Handle Opening:
Mid-sized: 14″ (width) x 14″ (height)

Full-size: 14" (width) x 10" (height)

As you can imagine, almost every car manufacturer places their backup camera in different locations depending on the size of the tailgate.

The thermoformed exterior provides protection to your truck by pushing away bike wheels that are thrown over the tailgate while allowing for a constant opening for backup cameras. Fully loaded with bikes? Pop on the detachable window for full coverage of your handle area.

Do you offer a military/first responder discount?

Yes, Cache is happy to offer special pricing for veterans and first responders. Check out our Military/First Responder page for more information.

How does the Basecamp Pad lock to the tailgate?

The Basecamp Pad locks securely to your tailgate using a durable, locking carabiner riveted to the front of the pad, with a locking strap riveted to the back. For added security, we've included a 5mm steel beaded cable to prevent theft, ensuring no one can cut it off with a knife. The system is completed with a 3-digit combination lock, giving you peace of mind that your pad stays where it belongs, even when you're not around.

Shipping

Do you ship to Canada?

Yes, we do ship to Canada! Since international shipping rates and duties vary, we recommend reaching out to us directly at support@trustcache.com for a shipping quote and more details.

We’re happy to help!

Do you ship to Alaska and Hawaii?

Yes, we ship to both Alaska and Hawaii! Since shipping rates can vary, we recommend contacting us at support@trustcache.com for a shipping quote and more details.

We’re here to help!

Do you offer international shipping?

Yes, we offer international shipping! We’ve shipped Basecamp Pads all over the world, including to places like Saudi Arabia and Dubai. Since rates and duties vary depending on the destination, please contact us at support@trustcache.com for a shipping quote and more information.

Do you have local dealers?

We don’t have local dealers at the moment. All of our products are available exclusively through our website. If you have any questions or need help choosing the right gear, feel free to reach out to us at support@trustcache.com!

How long does it take to get my order?

Most orders ship within 1-2 business days. Delivery times vary depending on your location, but standard shipping usually takes 3-5 business days within the U.S. For international orders, shipping times can vary based on the destination.

If you need a more specific estimate or have any questions, feel free to contact us at support@trustcache.com!

Can I edit or cancel my order?

We process orders quickly, but if you need to make a change or cancel your order, please contact us at support@trustcache.com as soon as possible. If your order hasn’t shipped yet, we’ll do our best to accommodate your request.

Once an order has shipped, it cannot be modified or canceled, but we’re happy to help with returns or exchanges if needed.

How do I track my order?

Once your order ships, you’ll receive a confirmation email with a tracking number. You can use that tracking number to follow your order’s progress.

If you didn’t receive a tracking email or have any questions, feel free to reach out to us at support@trustcache.com, and we’ll be happy to help!

Truck Compatibility

How do I know if the Basecamp 3.0 will fit my truck?

Check our fit guide to determine fit for your vehicle.

Mid-sized Basecamp Pad dimensions:
Width: 47" Height: 20"
Handle Opening:
Width: 14″ Height: 14″

Full-sized Basecamp Pad dimensions:
Width: 59" Height: 21"
Handle Opening:
Width: 10″ Height: 14″

Questions? Shoot us an email to support@trustcache.com

Will the Basecamp Pad 3.0 work with my tailgate cover or shell?

We have seen lots of customers who own numerous tailgate covers & shells that fit with the Basecamp Pad installed at the same time. The pad sits at just .4 inches high allowing for a variety of shells, rolltop covers, and tailgate covers. Check our customer reviews to see pictures of various setups.

Install

Where can I find the install video?

Here it is! Install video

We are working on a updated install video for the 3.0. Stay tuned!

Warranty + Returns

What is Caches warranty policy?

Cache is committed to producing high-quality products that can be used in a number of outdoor settings and last longer than needed. All Cache products are covered under warranty for five years five years from date of purchase. If the product has manufacturer’s defects we will replace the defective product at no charge (taxes and shipping not included).

If your warranty claim is approved, you will be responsible for the cost of shipping and taxes of the replacement product.

How it Works
The warranty process normally takes 1-2 weeks. To start a warranty claim, fill out the form at the end of this page

Submit a Warranty Claim

What is Caches return policy?

If you are not 100% satisfied with your purchase, you can return your order for a full refund within thirty (30) days from the date of purchase. The returned items must be in sale-able condition: unworn, unused, unwashed, and in the original packaging with all original tags.

A 20% re-stocking fee will be applied for any return without the original packaging or in a resalable condition. The customer is responsible for the cost of return shipping.

Should the lock be locked with no code provided the customer will only be refunded 50% of the original cost.

To initiate a return, please visit our portal.

Fleet/Commercial Sales

Where can I learn more about applying for fleet/commercial use?

If you're interested in using our products for fleet or commercial purposes, please contact us directly at support@trustcache.com. We’d love to discuss your needs and explore how our products can fit into your operation!

Random Burning Questions

Who do I contact if I have an issue with one of your products?

Please shoot over an email to Support@trustcache.com or give us call at 855-621-0280 M-F 9am - 5pm MST and someone on our support team will help you out!

Are you making any new products?

Absolutely! We will continue to design and manufacture products we know can be trusted & enjoyed wherever you take them. We will always announce new products to our email subscribers first. Subscribe at the bottom of this page to be the first to know.

Will The Basecamp hold up in inclement weather?

If you’re doing it right, you probably will experience some weather while outdoors. We invented all of our products with premium waterproof materials, high-quality hardware, and UV-resistant protection to all of our products. Hell, you can even light it on fire!

Can I go through the car wash with the Basecamp Pad?

Yes, absolutely! Bring it on! The Basecamp Pad is built tough, so feel free to take it through the car wash. Just make sure to secure it properly, and you're good to go!

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532 9460 S, Sandy, UT 84070

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