The 5-Year
Warranty.
CACHE covers every product it makes, excluding merchandise, for five years from the date of purchase against manufacturer defects in materials and workmanship.
Years
Weeks
Warranty at
a Glance.
CACHE is committed to building products that hold up in the real world, for the long haul. All CACHE products, excluding merchandise, are covered under a 5-year warranty from the date of purchase against manufacturer defects. If a claim is approved, CACHE replaces the defective product at no charge; the customer pays shipping and any applicable taxes on the replacement.
- Warranty length
- 5 years from the date of purchase.
- Who it covers
- The original purchaser. Only products bought from CACHE or an authorized CACHE dealer are covered.
- What it covers
- Manufacturer defects in materials and workmanship.
- Products covered
- All CACHE products excluding merchandise. This includes the Basecamp 3.0 Locking Tailgate Pad (Full-Size and Mid-Size) and Basecamp System accessories.
- Products not covered
- Merchandise, and discontinued products including the Basecamp Pad 1.0 and Basecamp Pad 2.0.
- Remedy
- Free replacement of the defective product. The customer pays shipping and applicable taxes on the replacement.
- Processing time
- Typically 1–2 weeks from claim submission.
- Geography
- This warranty extends to residents of the United States only.
- How to claim
- Submit the warranty claim form on this page, or email support@trustcache.com with your product name and model, order number, and photos of the defect.
- Contact
- support@trustcache.com · 855-621-0280 · Monday–Friday, 9AM–5PM MST
Everything, In
Plain Sight.
What the Warranty Covers
What does the CACHE warranty cover?
The CACHE warranty covers manufacturer defects in materials and workmanship for 5 years from the date of purchase, on all CACHE products excluding merchandise.
| Covered | Not covered |
|---|---|
| Defects in materials | Normal wear and tear |
| Defects in workmanship | Damage caused by misuse or improper use |
| Basecamp 3.0 pads, Full-Size and Mid-Size | Modifications or alterations to the product |
| Basecamp System accessories | Merchandise |
| Products bought from CACHE or an authorized dealer | Discontinued products, including the Basecamp Pad 1.0 and 2.0 |
Merchandise and discontinued products are not covered under this warranty but may be reviewed at CACHE's sole discretion. Contact support@trustcache.com to inquire.
What happens if my claim is approved?
The defective product will be replaced at no charge. The customer is responsible for the cost of shipping and applicable taxes on the replacement product.
How to File a Claim
How long does a warranty claim take?
The warranty process typically takes 1–2 weeks from the day the claim is submitted.
What do I need to submit a claim?
Find your order number
It appears on your CACHE order confirmation email. Claims cannot be processed without proof of purchase from CACHE or an authorized dealer.
Identify the product name and model
For example: Basecamp 3.0 Locking Tailgate Pad, Full-Size. Accessories should be named individually.
Photograph the defect
Photos must clearly show the defect. Include a wide shot of the whole product and a close-up of the problem area.
Submit the claim
Use the warranty claim form below, or email everything to support@trustcache.com. A CACHE representative reviews every claim.
Replacement Policy
What if my issue is not a manufacturer defect?
If your problem does not fall under our warranty policy, Cache may (at our discretion) be able to replace your product for a fee at our discretion. Scratched or otherwise abused products are not eligible for replacement. All fees for replacement depend on the model and parts required.
Cache has sole discretion to determine what qualifies as a manufacturer's defect, and only products purchased from an authorized Cache dealer are covered by our five-year warranty.
At the end of the day, we're a small team that prides itself on creating industry-leading products in any category we produce in. If there's an issue with the product or you're just unhappy with your purchase — shoot us an email at support@trustcache.com and we will get the issue resolved. We aim to create a sustainable model by offering in-house repair on any damaged product, but in the unlikely event of an issue — we will send out a new replacement for any product that falls under that criteria.
Limitations
Are there limits on damages?
Limitation on Damages
For breach of any written or implied warranty on this product, the consumer is limited to damages of repair of the product or replacement with an identical or equivalent style, at the election of Cache. Cache is NOT liable for any other damages, such as special, incidental, or consequential damages, resulting from the use of Cache products.
Does the warranty apply outside the United States?
No. This warranty extends to residents of the United States only.
Does the warranty cover products bought from third-party sellers?
Only products purchased from CACHE directly or from an authorized CACHE dealer are covered. Products bought from unauthorized resellers are not covered.
File Your
Warranty Claim.
Photos are required. This form cannot accept attachments, so after you submit, email your photos to support@trustcache.com with your order number in the subject line. Claims without photos cannot be reviewed.
Rather Just
Talk to Us?
Email or call and a real person picks it up. We'd rather fix it than argue about it.