Returns &
Refunds.
Thirty days to change your mind. Send it back in the box it came in and we'll make you whole.
Days
Everything, In
Plain Sight.
Returns
If you are not 100% satisfied with your purchase, you may return your order for a full refund within 30 days of the purchase date.
To qualify for a full refund, returned items must be:
- Unworn, unused, and unwashed
- In original condition
- Returned in original packaging with all original tags attached
Restocking Fee
Returns missing original packaging or not in resalable condition are subject to a 20% restocking fee.
Return Shipping
The customer is responsible for all return shipping costs. If you purchased REDO Order Protection at checkout, return shipping is covered in full. CACHE is not responsible for lost or damaged return shipments.
Basecamp Pad — Locked Lock Policy
If a Basecamp Pad is returned with the lock in a locked position, the customer will receive a 50% refund unless the lock combination is provided. To receive a full refund, the combination must be included either in a note inside the return package or emailed to support@trustcache.com prior to or at the time of return. Refunds will not be upgraded after the return has been processed.
Free Returns
Returns within 30 days receive a full refund.
Worldwide Shipping
Ship anywhere, rates available at checkout.
Give Us a Call
Call us anytime at 855-621-0280 — M-F 9AM-5PM MST.
Still Need
a Hand?
Email us and a real person gets back to you. We'd rather fix it than argue about it.