If your problem does not fall under our warranty policy, Cache may (at our discretion) be able to replace your product for a fee at our discretion. Scratched or otherwise abused products are not eligible for replacement. For more information, submit a request using the support form. All fees for replacement depend on the model and parts required.
Cache has sole discretion to determine what qualifies as a manufacturer’s defect, and only products purchased from an authorized Cache dealer are covered by our five-year warranty.
Limitation on Damages
For breach of any written or implied warranty on this product, the consumer is limited to damages of repair of the product or replacement with an identical or equivalent style, at the election of Cache. Cache is NOT liable for any other damages, such as special, incidental, or consequential damages, resulting from the use of Cache products.
This warranty extends to residents of the United States only.
At the end of the day, we’re a small, two-brother, team that prides itself on creating industry-leading products in any category we produce in. If there’s an issue with the product or you’re just unhappy with your purchase — shoot us an email at firstname.lastname@example.org and we will get the issue resolved. We aim to create a sustainable model by offering in-house repair on any damaged product, but in the unlikely event of an issue — we will send out a new replacement for any product that falls under that criteria.